Quality Driven Management
Quality is important to us, and the backbone of our Management System. We want you to know that you can trust us to do it right.
Principles of our Quality System
Our Promise to You
“I promise to make every customer experience outstanding and treat their home like my own.” - The Lawn King of Texas
The Customer Defines Quality
If you aren’t happy, then we aren’t. We teach our employees to see everything through the eyes of the homeowner and the expectation is that everyone on our team believes this.
Do it Right the First Time Mentality
We stress the negative impacts of re-work. From Company Success, to Homeowner Satisfaction, all the way to personal Employee growth.
Insights
We constantly measure and analyze our company as a whole, looking for ways to improve. Using insights, we can gauge our success and adjust if needed. The result is better service to the customer.
Teamwork
Quality requires everyone to buy in, from front office personnel to the guys on the grass. We teach all of our staff to see the bigger picture. How processes and people affect one another, and how that relates to the level of service the customer receives.
Treat failure as an opportunity for improvement.
Let’s face it. No one is perfect, no matter how hard we try to be. We see every failure as an opportunity to learn and grow. We won’t walk away, we are going to make it right as soon as possible, not give you the run around for weeks before we come back to fix it. Then we are going to set ourselves up in a better position, so it doesn’t happen again.
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The Lawn King of Texas is committed to delivering superior quality and customer service, at an affordable price, and giving back to the communities we serve.
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