“I promise to make every customer experience outstanding and treat their home like my own.” - The Lawn King of Texas
If you aren’t happy, then we aren’t. We teach our employees to see everything through the eyes of the homeowner and the expectation is that everyone on our team believes this.
We stress the negative impacts of re-work. From Company Success, to Homeowner Satisfaction, all the way to personal Employee growth.
We constantly measure and analyze our company as a whole, looking for ways to improve. Using insights, we can gauge our success and adjust if needed. The result is better service to the customer.
Quality requires everyone to buy in, from front office personnel to the guys on the grass. We teach all of our staff to see the bigger picture. How processes and people affect one another, and how that relates to the level of service the customer receives.
Let’s face it. No one is perfect, no matter how hard we try to be. We see every failure as an opportunity to learn and grow. We won’t walk away, we are going to make it right as soon as possible, not give you the run around for weeks before we come back to fix it. Then we are going to set ourselves up in a better position, so it doesn’t happen again.
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The Lawn King of Texas is committed to delivering superior quality and reliability, at an affordable price, and giving back to the communities we serve.
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